Important: These terms govern your use of the CalyTeQ website and describe the general basis on which we provide services. Individual client engagements are governed by a separate Statement of Work or service agreement which takes precedence over these general terms in the event of any conflict. We recommend that you read these terms carefully. If you have any questions, please contact us at info@calyteq.com before engaging our services.
CalyTeQ is a trading name of Calyq Technologies Ltd, a company registered in England and Wales (Company Number: [INSERT COMPANY NUMBER]). Our registered office address is available on request. References to "CalyTeQ", "we", "us", or "our" in these terms refer to Calyq Technologies Ltd trading as CalyTeQ.
We provide strategic quality engineering consultancy services to organisations in the Banking, Financial Services, Insurance, and enterprise sectors. Our website is located at calyteq.com.
| "Agreement" | These terms and conditions together with any applicable Statement of Work. |
| "Client" | Any organisation or individual that engages CalyTeQ for the provision of Services. |
| "Deliverables" | Any reports, assessments, frameworks, recommendations, or other outputs produced by CalyTeQ in the course of an Engagement. |
| "Engagement" | A specific project or retainer arrangement entered into under a Statement of Work. |
| "Fees" | The amounts payable by the Client to CalyTeQ for the provision of Services, as set out in the relevant Statement of Work. |
| "Intellectual Property" | All patents, trade marks (including CQCS™ and the G.R.A.D.E. Model™), copyright, design rights, database rights, trade secrets, know-how, and any other intellectual property rights, whether registered or unregistered. |
| "Services" | The quality engineering consultancy services described on this website and as further defined in an applicable Statement of Work. |
| "SOW" or "Statement of Work" | A written document agreed between CalyTeQ and a Client that defines the scope, deliverables, timeline, and Fees for a specific Engagement. |
| "Website" | The CalyTeQ website located at calyteq.com and all associated pages. |
By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you must not use this Website.
By requesting a discovery call, submitting an enquiry, or entering into an Engagement with CalyTeQ, you also agree to these terms as the general basis for our relationship, subject to the specific provisions of any applicable SOW.
These terms may be updated from time to time. The current version is always available at calyteq.com/terms.html. Continued use of the Website following any update constitutes acceptance of the revised terms.
You may use this Website for lawful purposes only. You may view, download, and print content from this Website for your personal, non-commercial use, subject to the intellectual property restrictions in section 8.
You must not use this Website:
We do not guarantee that this Website, or any content on it, will always be available or uninterrupted. We reserve the right to withdraw, modify, or suspend access to the Website at any time without notice.
CalyTeQ provides strategic quality engineering consultancy services to BFSI and enterprise organisations. Our core service offerings include:
All Services are delivered on a senior-led, vendor-agnostic basis. The specific scope, deliverables, and terms of any Engagement are defined in an SOW agreed in advance.
Content on this Website describing our services is provided for information purposes only and does not constitute a binding offer to provide any specific service at any particular price.
No Engagement will commence until a Statement of Work has been agreed in writing by both parties. The SOW will set out the scope, deliverables, timelines, fees, and any special conditions applicable to that Engagement.
Where any provision of an SOW conflicts with these general terms, the SOW shall take precedence.
CalyTeQ reserves the right to engage associates or subcontractors to assist in delivering the Services, subject always to maintaining senior oversight and the confidentiality obligations in section 9.
Changes to the scope of an agreed Engagement must be requested in writing and will be subject to a change control process. CalyTeQ reserves the right to adjust Fees and timelines in response to scope changes.
Fees for each Engagement are agreed in the applicable SOW. CalyTeQ operates on a value-based, outcome-defined pricing model. Day rates are not published and do not form part of any client-facing agreement.
Unless otherwise specified in the SOW:
Reasonable out-of-pocket expenses incurred in the delivery of Services (including travel, accommodation, and specialist tooling where agreed in advance) will be charged at cost and evidenced by receipts.
All Intellectual Property in the content of this Website — including text, design, graphics, code, methodology, and branding — is owned by or licensed to Calyq Technologies Ltd. Nothing in these terms grants you any right to use CalyTeQ's Intellectual Property except as expressly set out herein.
The following are registered or proprietary trademarks of Calyq Technologies Ltd, trading as CalyTeQ:
These marks may not be used without the prior written consent of Calyq Technologies Ltd.
Unless otherwise agreed in an SOW, all Deliverables produced during an Engagement are owned by CalyTeQ until full payment of all Fees has been received, at which point ownership transfers to the Client for internal business use only. CalyTeQ retains the right to use methodologies, frameworks, and know-how developed in the course of any Engagement for the benefit of future clients, subject always to the confidentiality obligations in section 9.
The Client retains all Intellectual Property in materials, data, systems, and documentation provided to CalyTeQ for the purposes of delivering the Services. The Client grants CalyTeQ a non-exclusive licence to use such materials solely for the purpose of delivering the agreed Services.
Each party agrees to keep confidential all information received from the other party that is marked as confidential or that should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information").
Confidential Information includes but is not limited to: client system architecture, business processes, release schedules, personnel information, commercial terms, and any information designated as confidential in an SOW.
Neither party shall disclose the other's Confidential Information to any third party without prior written consent, except:
CalyTeQ will not disclose client names, project details, or commercially sensitive information in any public context without explicit written consent from the Client. Anonymised, aggregated, or non-attributable insights may be used by CalyTeQ for thought leadership and industry commentary purposes.
Confidentiality obligations survive termination of any Engagement for a period of five (5) years.
Both parties shall comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, in connection with any personal data processed in the course of an Engagement.
Where CalyTeQ processes personal data on behalf of a Client as a data processor, the parties will enter into a data processing agreement setting out the nature, purpose, and duration of the processing, prior to any such processing commencing.
Please refer to our Privacy Policy for full details of how CalyTeQ collects, uses, and protects personal data in connection with the Website and our general business operations.
This Website includes an AI-powered chat assistant ("the Assistant") to help visitors understand CalyTeQ's services and direct enquiries appropriately. The Assistant is powered by a third-party artificial intelligence service (Anthropic, Inc.) via a secure API connection. Conversations with the Assistant are used solely to provide responses in real time and are not used to train AI models or shared with third parties beyond what is necessary to operate the service.
The Assistant provides general information about CalyTeQ's services and approach. Responses should not be relied upon as professional advice. CalyTeQ does not accept liability for decisions made on the basis of information provided by the Assistant. For specific advice or to discuss a commercial engagement, please contact us directly at info@calyteq.com or book a discovery call.
This Website and its content are provided "as is" without warranty of any kind, express or implied. While we endeavour to keep information accurate and up to date, we make no representations or warranties that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.
CalyTeQ warrants that Services will be performed with reasonable skill and care by appropriately qualified and experienced professionals. This warranty does not extend to any outcome, result, or commercial benefit that a Client may expect to achieve from the Services, as results are necessarily dependent on factors outside CalyTeQ's control including the Client's own systems, personnel, and decision-making.
Information provided by or about third-party organisations on this Website is provided for general reference only. CalyTeQ makes no warranties regarding the accuracy or completeness of such information.
To the fullest extent permitted by applicable law:
Nothing in these terms limits or excludes CalyTeQ's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
The Client agrees to indemnify, defend, and hold harmless CalyTeQ and its officers, employees, and associates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
Neither party shall be liable for any failure or delay in performing its obligations under these terms or any SOW where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, pandemic, industrial action, failure of third-party systems or telecommunications networks, or acts of government or regulatory authority.
The affected party shall notify the other party as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effects of the force majeure event. Where a force majeure event continues for more than 30 days, either party may terminate the relevant Engagement by written notice without liability.
Either party may terminate an Engagement immediately by written notice if the other party:
Termination provisions specific to each Engagement (including notice periods, cancellation fees, and payment obligations for work completed to date) are set out in the applicable SOW.
Upon termination, each party shall promptly return or destroy the other's Confidential Information, except where retention is required by law. Sections 8, 9, 10, 12, 13, and 21 survive termination.
This Website contains links to third-party websites including Calendly (for booking), LinkedIn, and WhatsApp. These links are provided for convenience only. CalyTeQ has no control over the content, privacy practices, or availability of third-party websites and accepts no responsibility for them. Access to third-party websites is at your own risk and subject to the terms and privacy policies of those sites.
Use of Calendly to book a discovery call is subject to Calendly's own terms of service and privacy policy. Use of LinkedIn is subject to LinkedIn's terms of service.
CalyTeQ reserves the right to amend these terms at any time. The updated version will be published at calyteq.com/terms.html with a revised "Last updated" date. Changes to these terms will not affect any Engagement already in progress under an existing SOW unless both parties agree in writing.
No variation to an SOW is effective unless agreed in writing and signed by authorised representatives of both parties.
If any provision of these terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If modification is not possible, the relevant provision shall be deemed deleted. The validity and enforceability of the remaining provisions shall not be affected.
These terms, together with any applicable SOW and Privacy Policy, constitute the entire agreement between the parties with respect to its subject matter. They supersede all prior agreements, representations, warranties, and understandings, whether written or oral, relating to that subject matter.
No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy.
These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, except that either party may seek interim or injunctive relief in any court of competent jurisdiction.
Before commencing formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days following written notification of the dispute.
For any questions regarding these terms, or to report any concerns about content on this Website, please contact us:
Calyq Technologies Ltd, trading as CalyTeQ
Email: info@calyteq.com
Website: calyteq.com
Registered in England and Wales